How to Use Quo (Formerly OpenPhone)

Turn Every Missed Call Into a New Opportunity

Every missed call is a potential customer. Quo (formerly OpenPhone) helps businesses capture those opportunities by automatically responding to missed calls with a text message. In this guide, you’ll learn how to create your account, configure your business phone system, enable missed call text backs, and prepare your workflow for future AI automations.

Guide Overview

What You’ll Need

Before getting started, make sure you have:

• A Quo account
• A business email address
• A payment method
• Internet access
• A computer or mobile device

Step 1 — Create Your Account

Visit Quo and create your account.

Choose the subscription that best fits your business. Most small businesses can begin with the Starter plan and upgrade later as they grow.

Step 2 — Choose Your Business Number

You’ll be asked to select a phone number.

Options include:

• Local Number
• Toll-Free Number
• Port Your Existing Number

Whenever possible, choose a local number that your customers are likely to recognize.

Step 3 — Configure Business Hours

Navigate to:

Settings → Phone Numbers → Business Hours

Configure:

• Working days
• Opening hours
• Holidays
• After-hours behavior

Accurate business hours help ensure your automated messages are only sent when appropriate.

Step 4 — Enable Missed Call Text Back

Navigate to:

Settings → Messaging

Turn on automatic replies for missed calls.

Example:

Hi! Thanks for calling. We missed your call but we’d still love to help. What can we help you with today?

Keep your message short, friendly, and conversational. The goal is simply to start a conversation.

Step 5 — Connect Your Automations (Optional)

Quo works well by itself, but you can automate even more by connecting it with platforms like:

• Make.com
• GoHighLevel
• Zapier

A common WIZESTAX workflow is:

Quo → AI Assistant → Calendar Booking

This allows incoming leads to receive instant replies, answer qualifying questions, and schedule appointments automatically.

Step 6 — Test Everything

Before using your new number publicly, test the entire workflow.

Call your business number without answering.

Confirm that:

• The missed call is recorded
• An automatic text is sent
• Replies are received correctly
• Any connected automations continue as expected

Testing takes only a few minutes and helps prevent missed opportunities later.

Best Practices

• Respond as quickly as possible.
• Write messages like a real person.
• Ask one question at a time.
• Include a scheduling link when appropriate.
• Review conversations regularly.

Common Mistakes

WIZESTAX Tips

• Use a local phone number whenever possible.
• Upload your logo and business information.
• Create saved replies for common questions.
• Connect Quo to your CRM as your business grows.
• Review conversations weekly to improve your messaging.

Frequently Asked Questions

Can I keep my current business number?

Yes. Quo supports number porting.

Does Quo work on mobile devices?

Yes. Apps are available for both iOS and Android, and there’s also a desktop application.

Can Quo send automatic text messages?

Yes. Automatic missed call replies and workflow integrations are supported.

Do I need Make.com?

No. Quo works perfectly on its own. Automation platforms simply add more advanced workflows.

Is Quo a CRM?

No. Quo includes contact management, but it’s designed as a business phone platform rather than a full customer relationship management system.

Related Blueprint

0-Second Missed Call Capture

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Quo vs GoHighLevel vs Grasshopper

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